My customer can't open the link
Ask what the page says. Usually the link was cut off when pasted, or a newer version replaced it. Copy the link again and resend it.
Updated 22 Oct 2026 · Fix
Ask your customer what the page says, then find it below.
| What your customer sees | What to do |
|---|---|
| This link doesn't work. Check the message you got, or ask whoever sent it. | The link is wrong or cut off. Open the quote, tap Send quote, then Copy link, and send the whole link again. Re-sending doesn't use up a free quote. |
| This is an old version. It can't be signed. | You sent a newer version. They tap Go to the current version, or you send them the newest link. |
| Ask for an updated quote | The quote has passed its valid-until date. If they tap that button, call them and send a new quote. |
| Nothing opens at all | The text may not have gone. See The text didn't arrive. |
Thanks.
Sorry about that. These might help: